Return / Refund / Replacement :
If you have received a damaged product :
• Please do not worry. Drop us a mail at info@theskilletteschool.com with images of the damaged product within 48 hours of receiving the order (as determined by tracking data). We will check and have the product replaced or refund your money whichever is preferred.
• The complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund
processed date.
Cancellation :
• Please mail us at info@theskilletteschool.com for a cancellation request if your order has not been shipped yet.
• Orders can be cancelled only if it has not been shipped from our warehouse.
• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
• Once shipped, we will not consider cancellation requests.
• If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Refund for the cancelled order :
• If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
• Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.